Tenancy Skills Institute Website Privacy Policy

Policy Statement

Tenancy Skills Institute protects the privacy, dignity and confidentiality of individuals by ensuring that all records and information is treated with discretion and kept in a secure place. Private information is only accessed by or disclosed to authorised people who need the information to fulfil their responsibilities or have a legal right to know.

Personal Information

For the purposes of this Privacy Policy Personal Information (interchangeably, Personal Data) includes:

  • any information or an opinion (whether true or not) about a natural person by which the person’s identity can reasonably be ascertained, whether directly or indirectly
  • your name, organisation, location data, online identifier, address, phone number, fax number, e-mail address, marital status, credit card and taxation information, identification document numbers, health and medical information;
  • any identifying factor/s specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; or,
  • any other information about you which is regulated by any applicable laws or regulations.

Any other information is deemed to be Non-Personal.

Principles Relating to Personal Information Collection

When we collect personal information, we shall do so according to the following principles, that data will be:

  • processed lawfully, fairly and in a transparent manner; collected for specified, explicit and legitimate purposes;
  • adequate, relevant and limited to what is necessary for the stated purpose;
  • kept accurately in an up-to-date manner, considering available technology;
  • kept in a form that does not permit the identification of a natural person for any longer than is necessary for the stated purpose to be effected; and,
  • processed through methods that ensure appropriate security of the data

Minors, Information Collection and Consent

Our services, campaigns, surveys or training programs powered or hosted by us are sometimes intended for completion by a minor (being any person under the age of majority in their country of residence). If we become aware that we hold information that is identifiable with respect to a minor not engaged with our organisation for the purposes of our stated delivery of a product or service, we will delete it immediately.

In circumstances where our services, surveys or training programs powered or hosted by us are intended for completion by a minor:

  • we will highlight the specific purpose/s of collecting information, and its use and disclosure;
  • we will never seek or accept the collection of information from minors holding citizenship within any European Union (EU) country while aged less than 13 years unless required expressly by domestic legislation, law, regulation or policy in order to conduct our operations as a training provider;
  • if we do seek or accept the collection of information from minors holding EU citizenship while aged between 13 and 16 years, we will obtain appropriate consent by the holder of parental responsibility over that child, while taking into consideration the restrictions of technology available to us, to facilitate receipt of such consent, at that time;
  • we will ask the minor to confirm that they are a minor;
  • we will not ask the minor for any sensitive information, including details about health, medical, race, ethnicity, political opinions, sexual orientation, philosophical beliefs;
  • we will not ask for a residential address, credit card details, or any identification document numbers;
  • we will not disclose any information provided to any third party other than a third party identified in the communication the minor receives from us. If a minor opts in, we will ask for permission to offer further services, surveys or rewards, and we will highlight our standard policies in regard to accessing and correcting information, namely that:
  • a minor may opt out at any time by contacting us via our Contact page or by unsubscribing from within any sent electronic direct mail (EDM); a minor may at any time, ask us what information we continue to hold, and we will correct that information if it has changed or is wrong; and,
  • a minor may at any time, ask us to explain any aspect of our Privacy Policy published on our website.

What information do we collect?

You may be asked to provide Personal Information during your conduct with our organisation. Although you do not have to provide the information requested, if you do not, you may not be entitled to receive service or education.

We will collect and retain your responses, any other information you provide and other data we collect when you scan a QR Code or complete a survey. This may include your server address, your internet protocol address, your geographical location and the referral QR Code, browser type, usage information.

What personal information will we not collect?

Generally, we will not collect special categories of personal data or information as described by Article 9 of the General Data Protection Regulation (GDPR). However, when we do, we may elect to exclude EU citizens from interaction with our organisation, its marketing or data collection activities. Such exclusion will be outlined in the relevant terms and conditions, which are clearly housed and readily accessible within our software during engagement by a Respondent.

Such special categories of information may be identified as those which reveal political opinions, religious or philosophical beliefs, or trade union memberships. It may also consider genetic and biometric data, health data, or information concerning a natural person’s sex life or sexual orientation.

How will we use and disclose your information?

Personal Information: We will never sell, permit access to or disclose your Personal Information to any third party, except as outlined in this Privacy Policy. We will only use your Personal Information to:

  • appropriately and ethically profile you as a potential user or customer of certain products and services. This profiling may be done in an automated or manual fashion;
  • email you with details of a training program or related service or product from us;
  • produce reports and analysis;
  • respond to any direct questions or enquiries from you; or
  • prevent any activity which is in our view illegal or in breach of our Terms of Use or this

Privacy Policy, and enforcement of the same.

We may also disclose Personal Information, if authorised, required or permitted by any applicable law, judicial or regulatory body, to enforce our Terms of Use or this Privacy Policy or to comply with any legal process (such as a compulsory disclosure order). Otherwise, we will not disclose your Personal Information to a third party unless you have consented to such disclosure.

We may disclose your Personal Information:

  • If authorised, required or permitted by any applicable law, judicial or regulatory body, to enforce our Subscription Terms or this Privacy Policy or comply with any legal process (such as a compulsory disclosure order). Otherwise, we will not disclose your Personal Information to a third party unless you would reasonably expect that we would disclose your Personal Information for that purpose, or you have consented to such disclosure; or,
  • to any company in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of the business, if that company agrees to use the Personal Information solely for the permitted purpose and to observe the relevant provisions of our Privacy Policy. In the event that Personal Information about you is transferred to a company acquiring assets from us, we will require that company to agree to observe the relevant provisions of our Privacy Policy with respect to Personal Information about you.

We will not use your Personal Information for any other purpose without first obtaining your express permission.

Non-Personal Information and de-identified information: We may use and disclose your information in an anonymous and de-identified form. We may use and disclose this and other Non-Personal information (including usage and statistical information) for any purpose, (including the management and improvement of our services and to provide new services or to provide aggregated or categories of ‘mood/happiness’ ratings.

Cookies and usage tracking

We apply cookies on our Website. Cookies are small files stored by most internet browsers to track visitor information and enable Tenancy Skills Institute to make its web-offering more relevant to you. This happens by Cookies providing information on your browser settings, location, type of device used to access the website, etc. Also, Cookies can provide insight into which other websites you may have visited, which again can be beneficial to refine the content you can see on a Tenancy Skills Institute website. Through Cookies Tenancy Skills Institute may also learn about your browsing preferences, and also which products you are interested in.

Whilst Cookies in principle do not directly identify you, Tenancy Skills Institute may be able to associate your previous website behaviour once you register with your details on a Tenancy Skills Institute website. Some of the cookies used by our websites are set by us, and some are set by third parties on Tenancy Skills Institute’s behalf. Our use of cookies from third parties enables tailored advertising, so that you may see advertisements of Tenancy Skills Institute on unrelated websites that you browse to.

If you are not interested in the advantages of our Cookies, the “Help” function of your browser can provide instructions on how to prevent Cookies or delete existing Cookies. Also, you can learn how to block all new Cookies on your browser and which configuration steps are required to receive a notification about new Cookies. Very helpful information on Cookies in general can be accessed on http://www.allaboutcookies.org.

Cookies allow us to store information, such as your domain name, your internet service provider, your operating system, the date and time of access, the pages you visit or the types of searches you perform. We collect such data, for example, to conduct system administration and report aggregated information to affiliates, business partners and/or vendors who conduct website and application analyses and website performance reviews on our behalf.

We use this information to store your preferences and settings, help improve the contents of our websites or applications, to enable you to register to websites and applications, and to compile aggregated statistics to evaluate visitors’ use of our website or website activity, and for internal and market research purposes.

You have the right to choose whether or not to accept cookies and to opt out of Google Analytics. You can block cookies by changing your browser settings so that cookies from the website cannot be placed on your computer or mobile device. However, please note that if you choose to refuse certain functional cookies, you may not be able to use the full functionality of the website. For general information about managing cookies, please go to the All About Cookies website, http://www.allaboutcookies.org.

Our website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics also uses cookies and similar technologies to analyse how users use the domains and provide other services related to the website and internet use. The information generated by the cookie about your use of the website, including your shortened IP address, will be transmitted to and stored by Google, including on servers in the United States. To learn more about Google Analytics, click here.

You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser.

Google will use this information to evaluate your use of the website, to compile statistical reports on website activity, and to provide other services related to the website and the internet use activity. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using this website, you consent to the processing of your Personal Data by Google, as described in this Statement. However, you may also opt-out of Google Analytics. For more information about Google Analytics, or to opt out of Google Analytics, please go to https://tools.google.com/dlpage/gaoptout.

How do we protect your information?

The confidentiality of information collected about you is of utmost importance to us. We maintain reasonable physical, electronic, and procedural safeguards to protect the security and confidentiality of your information from unauthorized access, misuse or disclosure. We continually review these arrangements to ensure we are doing all that are reasonably and technically feasible at the time to protect your information. However, since no system is 100% secure or error-free, we cannot guarantee that your information is totally protected, for example, from hackers or misuse.

You can also help to keep your information safe by exercising due care to safeguard any passwords, ID numbers, or other special access features associated with your use of our Site or Services. We will try to notify all Members of any possible breach of security and may also post a notice on our website if appropriate.

Retention of data

We will take reasonable steps to destroy or permanently de-identify Personal Information from our systems which is no longer required by us, or as any applicable laws or regulations otherwise require.

Third party websites

Our Site may contain links to third party websites, which may or may not be operated in conjunction with our Site. We do not monitor or control the information collected and used when you choose to “click through” links to these websites. The treatment of user data by the operators of third-party websites may be different from ours. For details regarding their treatment of information about you, you will need to read their privacy policies or contact them.

Your access to your personal information

We strive to keep your Personal Information accurate, up-to-date and complete as necessary for the purposes for which we use that data. You can find out what Personal Information we hold about you and correct that information if it is wrong. However, we may refuse access to Personal Information where the information being sought is mixed with other information that would disclose Personal Information of another person, where providing access would be unlawful or where denying access is authorised by law.

If you believe that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated Personal Information in writing from the owner of that information at any time (subject to verification of your identity). Except where applicable laws and regulations provide otherwise, we reserve the right to recover any reasonable costs involved in providing extensive access to Personal Information, for example the cost supplying information held in archives. You may request the erasure of your personal information or the restriction of the processing of your personal data at any time, in writing to us. We may decide to erase your personal data provided:


  • it is no longer necessary in relation to our stated purpose during collected, and as consented to by you;
  • you expressly withdraw your consent for our use of the data (this must be done in writing); that you object to the grounds upon which your data has been, or will be, processed; or,
  • it is found by a relevant legal authority that such data collection was unlawfully processed.

Unsubscription does not automatically prompt personal information erasure

By accepting this Privacy Policy and agreeing to our Terms and Conditions, you agree and accept that the mere unsubscription from receiving a promotional email or any other correspondence from us, that this does not automatically prompt the erasure of your personal information from our records. Such data remains in our records for historical research purposes, until it is otherwise withdrawn by you, through an express, written request to us.

Changes to our Privacy Policy

Please note that this Privacy Policy may be updated or revised from time to time and changes will apply immediately. Changes to this Privacy Policy will be published by posting an updated Privacy Policy on our Site.

Contact information

We encourage and value your feedback. Please let us know if you have any questions or comments about our Privacy Policy by visiting our contact page, https://www.tenancyskills.com.au/contact/.

Additional country specific information

Australia: There are certain types of Personal Information that are especially important to your privacy, such as your health or medical information. This information is referred to as “sensitive information” in this policy. We will not collect sensitive information about you from anyone but you. If you choose to disclose any sensitive information to us, you consent to us using and disclosing it in accordance with this Privacy Policy as if it were Personal Information/for the purpose of your disclosure.

European Union (EU) and the GDPR

We have taken every step possible to ensure the legal, authorised and safe collection of Personal and Non-Personal Information from you, in accordance with the General Data Protection Regulations (GDPR). Where this Privacy Policy does not explicitly address an element or principle bound up within the GDPR, that element or principle is to be assumed to apply, but only to natural persons holding current citizenship of a country within the EU, at that time.