Our story
A project founded by inCommunity Inc.
In early 2017, inCommunity Inc. connected with local real estate agencies to develop a training package for tenants that would lead to more successful tenancies. By sustaining tenancies, we knew we would prevent people from experiencing homelessness before it even begins.
Together, we identified tenants most likely to succeed were aware of their rights and responsibilities, could communicate effectively with their property manager, clean and maintain the rental property, and manage their finances.
Graduates would receive a certificate recognised by our real estate industry supporters, strengthening their chances of being approved for a rental property and successfully sustaining their tenancies.
In early 2017, inCommunity Inc. connected with local real estate agencies to develop a training package for tenants that would lead to more successful tenancies. By sustaining tenancies, we knew we would prevent people from experiencing homelessness before it even begins.
Together, we identified tenants most likely to succeed were aware of their rights and responsibilities, could communicate effectively with their property manager, clean and maintain the rental property, and manage their finances.
Graduates would receive a certificate recognised by our real estate industry supporters, strengthening their chances of being approved for a rental property and successfully sustaining their tenancies.
Support Our Work
Donate Today
The Tenancy Skills Institute is the education brand of inCommunity, a charity registered with the Australian Charities & Not-for-Profits Commission and has Deductible Gift Recipient status meaning that donations over $2 are tax deductible.
We do this vital work by relying on generous support from private donors and charging a minimal fee for our education products. This program does not currently receive any government funding.
We welcome and greatly appreciate your financial support as we work together towards making homelessness preventable.
Delivering Vital Tenant Education
Delivering Vital Tenant Education
Today, the Tenancy Skills Institute is Australia’s leader in homelessness prevention via education. We deliver tenancy education to those who need it most, enabling them to learn practical tenancy skills to apply for and sustain a rental property successfully.
We offer two self-paced online courses, ensuring tenants across Australia can access our vital education, anywhere on their smartphone or computer.
- Young school leavers, giving them the best chance of success in their first tenancy.
- Australians on the brink of homelessness who are seeking a rental property for the first time in their lives due to an unexpected life event.
- Australians in the current cost-of-living crisis, struggling to sustain their rental property who don’t know what to do before it’s too late.
- Specialist targeted training to vulnerable groups in our community, such as women fleeing domestic and family violence.
Partnering
For better rental outcomes
The Tenancy Skills Institute is recommended by the REIQ (Real Estate Institute of Queensland), Queensland’s peak body for real estate, and supported by the RTA (Residential Tenancies Authority) and more broadly across the real estate industry throughout Australia.
We work with industry partners to ensure our training aligns with legislation and industry standards whilst delivering education for tenants and prospective tenants.
Between 2018 and 2024, the Queensland Government partnered with the Tenancy Skills Institute to make our tenancy education courses available across Queensland, enabling our expert trainers to deliver practical ‘how-to’ tenancy skills to community members in all corners of the state.
In 2021, we commenced growing the program outside Queensland with early launch sites in New South Wales and Victoria. In 2025, our tenancy education courses have been adapted for all states and territories within Australia.
We work with real estate agents, property managers, schools, community groups and more. Need more information? Contact our friendly Tenancy Skills Institute team today!
inCommunity
inCommunity
At inCommunity we inspire people so that they believe that they can. We have been actively supporting the people of Ipswich and surrounding areas for over 42 years.
inCommunity provides a range of housing support services for young people, adults and families who are experiencing homelessness. There is also a Women’s Club and access to Dignity Food Relief in the heart of Ipswich.