Helpful Contacts

If you have been impacted by COVID-19, know that you are not alone. This resource hub brings together a list of key contacts who can provide support and assistance to all Queenslanders during these difficult times.

Queensland Government Support and Information Services

COVID-19 Residential Rental Hub

All COVID specific information regarding Queensland Residential Tenancies and temporary law changes.

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Residential Tenancies Practice Guide

Information on what the temporary tenancy law changes mean for you.

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General Tenancy Information and Support

Residential Tenancies Authority

The RTA provides support, information and dispute resolution support for tenants, owners, and property managers.

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Homeless Hotline

Homeless Hotline is a phone information and referral service for people who are experiencing homelessness or are at risk of homelessness.

Older Person’s COVID-19 Support Line

Information and support to senior Australians, their families and carers. Call Monday to Friday, except public holidays, from 8.30am to 6pm.

RTA COVID-19 Information Hotline

Learn more about your tenancy rights and obligation during COVID-19. Text "Hi" to 0480 000 782. Hotline available 8am to 8pm Monday - Friday.


Information and support for tenants experiencing housing stress.

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Advice, support and advocacy for Queensland tenants

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Financial Support and Unemployment Services

Services Australia

Information on Government payments and supports you may be eligible for. Use the ‘Payment and Service Finder’ tool.

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Australian Government Jobs Hub

Information on available jobs during the COVID-19 pandemic.

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Jobs Finder Queensland

Online portal that connects Queenslanders who have lost their jobs due to COVID-19 with new job opportunities.

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National Debt Helpline

Free financial advice and counselling.

Practical Support

Queensland Government Care Army

Call centre that matches volunteers with vulnerable people. Call the Community Recovery Hotline to volunteer or if you need support.

Red Cross COVID Connect

Free social phone support and community connection for people feeling socially isolated as a result of COVID-19.

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Queensland Government Community Recovery Hotline

Support for people quarantined due to COVID-19 with delivery of essential food, medication and other assistance.

Rapid Relief Team

Provides emergency food boxes for people in quarantine or self isolation.

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Need to talk?

Family and Child Connect

Support for parents, carers, children and youth.

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General support phone counselling, available 24/7.

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Confidential information, counselling and support to people impacted by sexual assault, domestic or family violence and abuse. Available 24/7.

DVConnect Womensline

Crisis support, advice and referrals for women experiencing or using domestic and family violence, available 24/7.

Kids Helpline

Phone and web counselling support for kids, teens and parents, available 24/7.

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Beyond Blue

Mental health support via phone and web chat, available 24/7.

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Phone and web counselling for parents, available 24/7.

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Elders Abuse Helpline

Free and confidential advice for anyone experiencing elder abuse or who suspects someone they know may be experiencing elder abuse.

DVConnect Mensline

Crisis support, advice and referrals for Men experiencing or using domestic and family violence. 9am – midnight, 7 days.

Find Local Support

My Community Directory

Information on various community supports in Queensland. Searchable to your local area.

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Ask Izzy

Information on homelessness and other supports. Searchable to your local area.

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Watch the 'Your Tenancy During COVID and Beyond' series

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