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“We want to create better rental outcomes.

When we achieve this, everybody wins.”

The History of the Tenancy Skills Institute

Our Story

The Tenancy Skills Institute was developed in response to an identified need within our community. Property managers and agents told us that they were increasingly working with tenants who did not have the basic level of skills required to sustain a tenancy. We learnt that many potential tenants do not even get a chance to prove themselves because their application was not considered strong enough, and this is even worse in areas with low vacancy rates.

In early 2017, inCommunity Inc. committed to developing a training package for tenants that would address this issue and create a new wave of tenants – people who were not only aware of their rights and responsibilities, but who could also effectively communicate with their landlords, clean and maintain a property, as well as manage their finances.

By addressing the needs of property managers we create real pathways for future tenants, regardless of their background.

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About the course

The Tenancy Skills Institute program is a competency based training package available as a fully self-led online course, as a virtual classroom experience or in a face-to-face classroom style setting. The course covers the following key skillsets:

  1. Communication
  2. Rights and Responsibilities
  3. Maintaining and Cleaning a Property
  4. Finances and Budgeting

Graduate Outcomes

Positive outcomes have been seen with every previous student learning sufficient skills to find, secure and maintain a residential tenancy. We survey our students at 6 months post course completion, to measure housing outcomes. 73% of students who were previously homeless or at risk of homelessness are now living in secure or sustainable housing housing or had sustained a previously 'at risk' tenancy. Over 80% of these graduates are now living in private rental market housing, and are equipped with the skills to sustain tenancies long term. With over 1,000 graduates from the course, the impact is growing.

Graduates who secured housing or sustained an 'at-risk' tenancy
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Graduates living in sustainable private rental market housing
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We work with real estate agents, property managers, schools, community groups and more!

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